imported post
UPDATE:
Today, after some calling around to various people, and some tip info I got, I received a phone call from Mr. Brian Nash, who was very pleasant and nice, is part of the Executive Resolution Team for Best Buy Corp. At the time he called, I was not at home so I returned his call.
He said that he had "went over my case" as he put it, and apologized to me for getting the wrong information. He explained that there was a misunderstanding between the local store and that he personally had talked to the GM (Leon) of the Carson City Best Buy store and explained that they support and follow all local and state laws, and that OC was perfectly fine.
Because of my first initial encounter with a low level employee and her lack of knowledge, but willingness to give me an answer she was unsure of, I suggested that it might be a good idea to send a memo out to ALL store employees regarding this issue. He said that was a great idea, he would send an email to the GM about this, however it was up to the GM if he wanted to do this.
Hopefully the GM would want to "educate" his staff on store policies.
I know this wasn't a big deal, but I just can't stand when people insist on giving you answers which are wrong, when in reality they have no idea and it is based entirely on their opinion and what they "think" is right. To me it's nice to know now, that local store is on the same page as corporate.
Thank you to the OCDO member who helped out on this one. Looks like I'll be shopping at Best Buy again.
P.S. I'm sure most of you have seen this, but I thought it was relevant and I love this version.
http://www.youtube.com/watch?v=GP1Wgkh5MeE