acr onlybushmaster firearms intentional, llc has become aware of a possible firearms performance issue that may develop with a small number of acr rifles and we are requesting you discontinue the use of this rifle immediately, and contact us at your earliest convenience so that we can make the necessary arrangements to have the rifle returned to us for inspection and update if necessary.
All bushmaster produced acr rifles are impacted by this notification.
During routine testing, bushmaster discovered a design flaw which could result in multiple rounds firing continuously when the trigger is pulled. This unexpected firing of multiple rounds creates a potentially dangerous situation.
Since the safety and quality of our firearms is our utmost concern, bushmaster is implementing the following corrective action plans to correct the effected firearms as quickly as possible.
Therefore, we are requesting your timely assistance with the following action:
1) please immediately discontinue the use of your acr rifle(s).
2) contact our customer service department at 1-800-883-6229, (monday-friday, 8:30 am -6:00 pm est).
Please have the serial # of your firearms(s) available when you call.
3) we will provide you with return shipping instructions and issue you a rma # (return authorization number).
This will assist us in processing, and updating of your firearm and returning to you as expeditiously as possible.
The shipping address for the return of your firearm is listed below
please contact us prior to shipping
bushmaster firearms international, llc
attention: Dept. Acr 999 roosevelt trail
windham, me 04062
4) this process will be accomplished at no cost to you and will be completed as expeditiously as possible.
We apologize for any inconvenience this may cause you, and we will return your firearm to you as expeditiously as possible.
If you have any further questions concerning this request, please call us on the above noted toll free number between the hours of 8:30 am and 6:00 pm eastern standard time.
Thank you for in advance for your cooperation in resolving this important matter.
customer service division
bushmaster firearms intemational, llc